When a complaint is received, the fire inspector should ____________ all pertinent information.

• A. Record
• B. Verify
• C. Ignore
• D. Discard

Answer: (A)

When a complaint arrives, the essential first step is to document everything that is reported. Recording all pertinent information creates a complete, accurate, and auditable record of what was said, where it occurred, when it happened, and who or what is involved. This documentation provides the foundation for any follow-up investigation, helps determine if action is needed, and ensures accountability and legal compliance. Verification of details can come next through follow-up contact, site visits, or examining evidence, but it relies on the initial record having been created. Ignoring or discarding the information would leave you with no basis for assessment or action.